![]() ![]() Finally, your HP printer will appear in the list shown in the hp scan doctor. e-signature integration to sign documents without needing to print the documents. Follow the guidance on the screen before taping Retry. Simply scan, sign, and send all faxes online from the Android fax app.Select how your printer is connected by opening the hp scan doctor, e.g.USB.Now try to fix the problem by clicking the Connect button in HP Scan Doctor. To resolve the issue, reset the printer, re-add the printer to the app, and then clear the app cache. If still not successful, click “My product is not listed” again and confirm that it is enabled. Hp smart app scanner not working When attempting to scan with the HP Smart app for Android, the scan button is grayed out, unresponsive, or the preview screen is not loading. It will search for the printer and find it. ![]() The tool will prompt you to turn off the printer. If the problem is the printer is not listed in HP Print and Scan Doctor or there is a connection problem in HP Scan Doctor and wireless connection, click the My product is not listed option.Choose the printer from the list and tap Next in the hp scan doctor software.Show more Show more Resolving Issues That Cause Blank Scans or Copies HP Printers HPSupport HP. On the Welcome screen that is displayed, click the Start tab to view all available printers (since you have installed this software on your computer). This is a free utility that will help identify and resolve print and scan issues. ![]()
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